Question I've just placed my order. When will I receive my watch?
Answer

We will ship your watch within 24 hours. Once your watch is in hands of our shipping company the time until delivery depends on your current location as well as other shipping companies involved.

Question When will I receive my tracking information?
Answer

You will receive your tracking link after 24 - 48 hours. You should see tracking events within 24-72 hours after your shipment has been processed in our facility.

Question I sent a email to the customer service. When will I get a reply?
Answer

We try to answer your email as soon as possible, but due to many orders we guarantee a reply between 24-48 hours.

Question I've ordered, but I never received my package
Answer

Please contact us if you have any doubts about your order. We can track your order and see where you order is. If for some reason your package did get lost or you have not received your order within 6 weeks, please contact us and we will be happy to send you new products again.